Signage Verification
Confirm all required signs are posted, visible, and current.
Budtender toolkit
Counter-Side Resources for Budtenders
Everything you need to provide excellent customer service while maintaining compliance. From product knowledge to transaction processing.
Pair these resources with the Retail Operations Playbook for statutory citations and escalation paths.
Daily Opening Checklist
Essential tasks to complete before opening the doors.
ID Scanner Test
Verify ID scanning equipment and backup procedures are working.
Product Updates
Review daily specials, new products, and educational materials.
Signage Verification
- • Confirm required state postings at entrances and point-of-sale.
- • Replace damaged or outdated signage from the Print Center binder.
- • Snap a photo for the shift log if anything is missing so management can replace it.
ID Scanner Test
- • Power cycle scanners and clean camera lenses.
- • Run a test scan with a staff badge to ensure uploads sync to the log.
- • Stage manual log sheets in case of tech outages.
Product Updates
- • Review the promo board and any potency notes from intake.
- • Flag new SKUs that require education or packaging checks.
- • Share guest feedback from prior shifts to tighten recommendations.
Customer Interaction Scripts
Professional, compliant responses for common scenarios.
ID Verification
Step-by-step script for checking identification and handling edge cases.
Limit Explanations
How to explain purchase limits and use the calculator effectively.
Product Education
Guidelines for providing product information and recommendations.
Decline Sales
Professional scripts for refusing service to intoxicated customers.
After Purchase
Important information about transport, storage, and responsible use.
ID Verification
“Welcome in! I’ll just need to verify your 21+ ID before we chat about products.” Inspect security features, scan the document, and log any refusals in the incident sheet.
Limit Explanations
“Maine caps each purchase at 2.5 ounces total weight and 10 grams of concentrate. Let’s do a quick total together so we stay compliant.” Use the calculator on the Tools page for backup.
Product Education
Focus on onset, duration, and responsible dosing. Avoid medical claims and keep comparisons factual—reference lab results and package data.
Decline Sales
“It looks like today might not be the right time for a sale. Let me grab my manager so we can document this and keep everyone compliant.” Capture the attempt in the refusal log.
After Purchase
Remind guests about private consumption, safe storage away from minors, and in-state transport only. Offer the print handouts from the counter if needed.
Product Knowledge Base
Essential information about cannabis products and effects.
Strain Types & Effects
Understanding indica, sativa, and hybrid differences and typical effects.
Consumption Methods
Onset times, duration, and considerations for different delivery methods.
Dosage Guidelines
Understanding potency, serving sizes, and responsible consumption.
Strain Types & Effects
- • Indica-leaning: relaxing, great for end-of-day suggestions.
- • Sativa-leaning: energetic, emphasize mindful dosing.
- • Hybrids: describe dominant traits and terpene profiles.
Consumption Methods
- • Inhalation: onset in minutes, shorter duration.
- • Edibles: 30–120 minute onset, longer lasting—stress patience.
- • Topicals: localized relief, non-intoxicating when used properly.
Dosage Guidelines
- • Start low (2.5–5 mg THC) for new consumers.
- • Track total THC per serving and per package for each recommendation.
- • Encourage journaling effects to fine-tune future purchases.
Log over-limit conversations, product feedback, and training needs in the shift handoff. Share trends with management for playbook updates.