Frontline reference

Retail Operations Playbook

Choose a focused section below. Each topic opens in its own concise page for faster reading.

Playbook Sections

Section

Sales: Core Duties

ID check, limits, and prohibited sales.

Section

Purchase Limits

Apply caps with real-world scenarios.

Section

Packaging & Labeling

Mandatory packaging and label content.

Section

On‑Premises Conduct

In‑store rules, access, and postings.

Section

After‑Purchase FAQs

Short answers with citations.

Printing? Each section page is print‑friendly. Use the Summary for shift handoff.