Edible Weight Overload
Weight the entire edible product, not just THC. Split orders or remove items to stay under 70.87 g.
Read time < 5 min
Retail Operations Playbook Snapshot
Use this cheat sheet for quick refreshers before a shift. Each point references the detailed section in the full guide.
Top Five Essentials
- ID Check First: Confirm 21+ with acceptable government photo ID before sharing product details.§504(4)(A)-(B)
- Track the totals: Keep a live tally—2.5 oz aggregate weight and 10 g concentrate per transaction.§504(2)(B); §1501(1)(B)
- Decline intoxicated customers: Stop the sale, note the interaction, and alert a supervisor.§504(2)(D)
- Packaging must lock: Child-resistant, tamper-evident, labeled—verify before handoff.§701
- No vending or prohibited combos: Every sale is person-to-person; never pair cannabis with alcohol or tobacco.§504(2)(A)-(C)
Sales Flow Checklist
- Greeting: Request ID and verify age before discussing products.§504(4)
- Discovery: Ask intent, recommend responsibly, avoid medical claims.
- Cart Review: Confirm total weights and concentrate split aloud with the guest.
- Final Check: Inspect packaging, labels, and warnings before bagging.§701
- Receipt & Reminder: Hand off discreetly; remind about private consumption and storage.§1501(2)
Common Pitfalls & Fixes
Expired IDs
No sale if ID is expired, damaged, or unreadable. Call a lead immediately.
Packaging Gaps
Repackage on the spot if the seal is broken or the label is missing required fields.
Escalate When
- Questionable ID or fake suspicion: Pause the interaction; involve a supervisor for verification.
- Customer disputes weight limits: Reference the posted limits and bring in a shift lead.
- Any suspected diversion: Notify security/management immediately and document.
Ready for detail? Jump to the full Retail Operations Playbook or explore statutory context in Title 28‑B summary.